Delivery and Payment


You can choose, once the order is placed, the way you want to pay for your order:

Payment by bank in advance (transfer, payment order):

The data necessary for the payment will be sent to you by email, in the order confirmation email or as a Proforma Invoice.

These data include:

Our company data, as beneficiary of the payment

Payment amount (total order)

With this information, you will be able to make the payment, both through Internet Banking and at your bank counters.

After making the payment, please send us the confirmation / OP on the email address.

In this case, the delivery can be made after the payment confirmation, a process that lasts between 12 and 24 hours from the date of issuing the payment order.

Payment by bank transfer can be made to the IBAN account: RO93 TREZ 7005 069X XX003632 Bucharest.

Cash Refund Payment - You will pay in cash, upon receipt of the ordered products, directly to the courier company's agent, who will issue you a receipt for the collection.

Online card payment

No fees are charged for card payments

You can use debit or credit bank cards.

When you place your order, if you choose this payment method, you will be redirected to the online payment processor page, where you will have to enter your card details.

Card payment processing is secured to the highest security standards. We do not have access and do not keep your card details.

Visa and MasterCard bank cards (Visa / Visa Electron and MasterCard / Maestro) are processed using the 3-D Secure system. This system ensures first of all that no information related to your card is transferred or stored, at any time, on the store's servers or on the payment processor's servers, these data being directly entered in the Visa and MasterCard systems.

Payment link – after receiving the order and choosing this payment method, you will be contacted by a sales agent to validate and confirm the order, and a link will be sent to the email address indicated by the customer to pay with the card for the value of the order.


The Seller undertakes to send to the Buyer the products included in the order accepted in the courier system, at a delivery address on the Romanian territory, respecting the dates and delivery terms established at the moment of accepting the order.

The ownership over the goods will be transferred when they are delivered to the indicated address (by signing the receipt of the transport document provided by the courier or signing the receipt of the fiscal invoice in case of deliveries made directly by the Seller) and making the full payment.

Delivery costs:

Free - Shipping is Free for orders of at least 150EUR + VAT.

The delivery cost is calculated and presented to you before placing the order, on the Order Completion page, after specifying the exact Delivery Address.

Delivery methods

By courier, with delivery in 1-7 day.

With pick-up from our Warehouse in 20 Soldat Constantin Dragan Street, Sector 3, Bucharest, in 24-48 hours, after telephone or email confirmation that you can come and pick up the order.

Delivery can be made through another courier company approved by the Buyer. In this case, you must place the order with the authorized carrier, the call for picking up the products is not made by the staff of Vetro Design SRL.

Delivery time:

The delivery term varies between 1 and 7 working days from the moment of receiving the order, depending on the ordered product.

The delivery time is mentioned on the page of each product.

If in an order you have products with different delivery times, the delivery time will be that of the product with the longest delivery time.

No deliveries are made on Saturdays and Sundays and on National holidays.