Return policy and Warranty


Vetro Design ensures and guarantees the conformity of the purchased products as well as the possible hidden defects, declaring on its own responsibility, that the products sold do not endanger life, health, safety and do not produce a negative impact on the environment.

The products purchased through the site benefit from a characteristic warranty period, specified on the site, on the product page.


Please check all the products purchased before use, read the instructions for use of each product.

Check the purchased products for any visible defects.

Complaints received after the product has been used are not considered.

If the purchased products have manufacturing defects, return them together with their original packaging.

Products with manufacturing defects found by the Seller will be replaced or the Buyer will be refunded for defective products.

Before use, read the product labels carefully (with instructions for use) and keep them in case of a complaint, but also to know how to clean and maintain the product in the future.

Return policy:

Purchased products can be returned in the original packaging and in the same condition in which they were received, within 14 days of receiving them without penalty and without invoking any reason.

The right of withdrawal / return applies only to buyers.

Buyers who use the products for professional purposes, companies, authorized individuals, sole proprietorships, family businesses do not benefit from this right.

The return of the products will be made exclusively at the expense of the Customer and all benefits received during the purchase (transport costs, promotional products, discounts granted, etc.) will be retained, except in cases where the goods were sent wrong or have defects due to the Supplier.

Important: please do not send the products using cash on delivery, as we will not accept them.

The equivalent value of the returned products will be paid within a maximum of 14 days from their return, by bank transfer, only after checking the condition of the returned products.

Reimbursement of the value of returned products:

The amounts that are reimbursed cover only amounts that you have paid and include:

  • The value of the products, paid by you through the initial order
  • The initial delivery costs of the products that you

Reimbursement period: 14 calendar days from the date on which we take possession of the returned products.

Reimbursement method:

  • for Orders paid by card online: by refund to the account from which the payment was made;
  • for Orders paid by cash on delivery or by bank / PO - by bank transfer, in the account you provide in the Return Form

How to make the return:

  1. Inform us about your decision to return, by email or phone
  2. Receive a return form from us. In this form you will fill in, among other things, information regarding the products you want to return, the bank and the bank account in which the value of the returned products will be refunded.
  3. Put the products to be returned in a package, together with the Return Form. Please pack the products so that they are protected as well as possible. The products you return must be in the same condition in which you received them.
  4. Send the package to us, using a courier company or brought directly to our warehouse in Str Soldat Constantin Dragan, no. 20, Sector 3, Bucharest

Product Return Conditions:

The goods are whole, clean, in the original packaging intact (no traces of dirt, scotch, stings, tears, scratches) and have not expired in the meantime.

Excepted from the exercise of the right of return: products made to order, according to the specifications and instructions of the Buyer or customized for him, products that can deteriorate or degrade quickly, products that are part of an assembly and can not be separated from other components.

After 48 hours from receiving a product, it is subject to the conditions of Service or Warranty and can not be returned, only repaired or replaced.

Return to Service Conditions - WARRANTY:

In order to benefit from the guarantee, it is mandatory to present the invoice and the Guarantee Certificate. The product will be accompanied by all the accessories with which it was purchased and delivered.

The claimed product must contain all the elements necessary for identification, written on the purchase document, on the label, packaging or marked directly on it (batch / series, etc.).

If the products are sent for service, it is recommended (but not mandatory) to be sent in the original packaging, they must not have traces of cracks or bumps.

For products whose packages show visible damage upon receipt, it is recommended to receive them in front of the carrier or to refuse the package.

The package must be photographed and a report must be drawn up, mentioning the condition of the package at the time of delivery.

If a pregnant carrier is used by the consumer, the risk is transferred when the products are delivered to the carrier.

Returns are NOT accepted for orders from legal entities.

The product warranty does not cover the following situations:

  • Defects caused by improper use;
  • Thermal, mechanical and plastic damage to the product due to accidents, vibrations, weather, negligence in use or other factors independent of the Manufacturer;
  • Use of the product in unsuitable conditions (ex: inadequate supply voltage, actions of chemicals, noxious substances, smoke, dust or moisture, etc.);
  • Use of the product in applications that require performance and qualities other than those offered by the class and the purpose for which this product is intended or outside its technical specifications;
  • Failure to follow the instructions for use or installation provided in the product manual;
  • Use of batteries, power supplies or accessories other than those produced, approved or recommended by the Manufacturer;
  • Changing the original condition of the product through unauthorized interventions;
  • Loss or damage to the warranty certificate.

The warranty period is automatically extended with the duration of retention of the product at the Supplier for justified and approved service procedures.

Send the package to the address:


Str. Soldat Constantin Dragan, Nr. 20, Sector 3, 032855, Bucharest Romania