Terms & Conditions

Terms and Conditions:


                   Seller Data:







Single Business Registration Number


Business address

Str. Veronica Micle, Nr. 20, Bl. M6, Sc. B, Ap. 72, Sector 1, Bucuresti

Office address

Str. Soldat Constantin Drăgan, Nr. 20, Sector 3, Bucuresti


  1. Definition of Terms
  2. Online sales policy
  3. Order
  4. Reviews, comments, questions and answers
  5. Copyright
  6. Billing policy, Payments and deliveries
  7. Cookie policy
  8. Major Force
  9. Litigation
  10. Warranties, claims and return policy
  11. Final provisions
  12. Confidentialy and Security of Personal Data


The Terms and Conditions below have contractual value between Seller ans User/Buyer.

It is recommended to User / Buyer to read the Terms and Conditions carefully.

The website is the property of the Seller, and visiting it or purchasing products implies acceptance of the Terms and Conditions below.

The Seller assumes the right to modify these provisions without further notice.


  1. Definition of Terms

Seller Vetro Design SRL, with business address in Bucharest, Str. Veronica Micle, Nr. 20, Bl. M6, Sc. B, Ap. 72, Sect 1, registered with the Trade Register number J40/3366/1996, unique identification code RO8409931, bank account number. RO47 INGB 0001 0082 0027 8910 open to ING BANK N.V Amsterdam, Bucharest Branch.


Seller – Any individual entity over 16 years, legal person or any legal entity that creates an account on the wbsite www.vetro.ro and place an order. The specific provisions for consumer protection will apply exclusively to individual entity, not to legal entity.


User – Any individual entity over 16 years or any legal entity that creates an account on the wbsite, which, by creating the account, accepted the clauses “Terms and Conditions”.


Account – the website section consisting of an email address and a passworld that allows the Buyer to send the order and that contains information about the customers, the history on the website (orders, invoices, etc.). The user has the responsibility to ensure that all information entered when creating the account are correct.


Shopping basket  – section of the account that allows Customer/User to add the products to the sopping basket which can be bought after they have been added to the basket, or at later time.


Website – the online store hosted at the web address www.vetro.ro.


Order – an electronic document that intervenes as a form of communication between the Seller and the Customer through which the Customer transmits to the Seller, through the site, his intention to buy products from website.


Assets/Items – any product presented on the website, including the products mentioned in the order, to be supplied by the Seller, to Customer.


Commercial Communication  – any type of message sent (e-mail / SMS / phone call, etc.) containing general and thematic information on products similar or complementary to those you have purchased, offers or promotions, as well as other commercial communications such as special offers, market research and opinion polls.


Transaction – collection or reimbursement of an amount resulting from sale of a product Vetro Design, to customer, by using the services of the card processor agreed by the Seller regardless of the delivery method.


  1. Online sales policy

By registering an order on the website, the Customer is agree with the form of communication (e-mail, telephone, etc.) through which the Seller carries out its commercial operations.

For justified reasons we reserve the right to restrict the access of Users/ Buyers in order to place an order and/ or to certain accepted payment methods, if we consider that based on their behavior or activity on the website, their actions could harm in any way Vetro Design, without any prior notice.

 In any case, Users / Buyers can contact us by phone or email to be informed about the reasons that led to the application of the measures described above.

We reserve the right to change prices as a result of changes in the exchange rate or other situations. Since the moment the Seller has confirmed the Buyers order, the prices cannot be changed.

The informations used for product description (text, images, reviews) that are provided on this website, are for information purposes only, therefore, they don't make any guarantee or warranty in relation to the information provided and don't imply any contractual obligation. Because  of  electronics devices (PC, Laptop, Tablet, Phone) and their settings, please note that there may be variation in shades between colors of the products displayed on the website and the products themselves.

The Seller may publish on the website information about products and / or promotions practiced, in certain period of time and within the available stock.

In case of online payments, the Seller is not / cannot be held responsible for any other cost additionally barne by the Customer, includind, but not limited to currency conversion fees applied by the issuing bank of its card, if the issuing currency its differs from the initial currency. The responsibility for this action lies solely with the Customer.


  1. Order

The Customer can place a orders on the website, by adding the products in the shopping basket and completing the order by making payment through one of the available payment methods. A product added to the shopping basket is availbe for purchase as long as there is stock for it. Adding a product to the shopping basket, in the absence of completing the order, does not entail its registration, implicitly the automatic reservation of the product.

              When proceesing to check out the customer acknowledges that all the information and data provided in order to finalize the purchase are complete and correct at the time of ordering.

The Seller may cancel the order but not before sending a notice to the Customer, whitout any further obligation of any both parts, or without either party being able to claim damages, in the following cases:

- Non-acceptance by issuing bank of the customers card, of transaction, in case of online payment;

- Invalidation of the transaction by the card processor approved by Vetro Design, in case of online payment;

- The data provided by Customer on the website are incomplete and / or incorrect;


If a product ordered by the Customer cannot be delivered by the Seller, the Seller will inform the Buyer of this fact and will return to the Buyer's account the value of the product within a maximum of 7 days from the date on which the Seller was informed and took note of this fact.

The availability of a product will be displayed on the WebSite:

  • “in stock” – there is enough good for delivery.
  • “limited stock” – there is stock but there may be a discontinuity.
  • “to order” – the product is made or brought to order. At the time of the order you will be notified how long you will receive the delivery. You will be contacted by a sales agent.


  1. Reviews, comments, questions and answers

           Writing Reviews, Comments, Questions and Answers can be done, by Users / Buyers, in the sections “Customer Questions and Answers” ​​and “Reviews”.

           When adding a Review / Comment / Question / Answer on the Seller's website, each User / Buyer assumes compliance with the following rules:

–    to refer only to the characteristics and / or the way of using a certain product, avoiding information related to aspects that may be changeable (price or promotional offers) or information about the order;

–    use appropriate language, without terms that may offend or affect Seller or another User / Buyer;

–    to ensure the correct framing of the content introduced on the Site as follows: any Question will be entered in the "Customer Questions and Answers" section, and any Review will be entered in the "Reviews" section;

–    to ensure that the information entered by them is realistic, correct and in accordance with applicable laws, thus respecting the rights of other parties, copyrights, trademarks or other property rights, publicity or privacy;

–    to use this facility only to communicate or obtain additional details regarding a particular product on the website without referring to other companies that promote the sale of similar items;

–     not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and / or surname, etc.) or any other information that may lead to the disclosure of such personal data;

–     not to register information and / or details from other commercial sites that carry out the same commercial activity as the Seller;

–    not to try to defraud the services provided by the Seller or to register Reviews / Comments / Questions / Answers containing advertising materials;

–     not to use the Review / Comment / Question / Answer as a means of communication with the Seller, in this sense the Seller's contact data registered on the Site will be used.

                When a Review / Comment / Question or Answer is reported by a User / Buyer as having inappropriate content, that content will be verified by Seller to determine whether it violates the webSite's Terms and Conditions.

                If the Seller finds a violation of the Terms and Conditions repeatedly, it reserves the right to suspend the ability of the User / Buyer to submit Reviews / Comments / Questions or Answers in the sections "Questions and answers of customers" and "Review- hate".


  1. Copyright

The entire content of the WebSite - images, photographs, texts, symbols, web graphics, scripts, programs and other data - is the property of the Seller and is protected by copyright law and intellectual and industrial property laws.

Buyer / User is prohibited from using, copying, distributing, publishing, transferring to third parties, modifying, including any content in any context other than the original intended by Vetro Design, including any content outside the site, removing the signs that signify the right of author at Vetro Design as well as participation in the transfer, distribution of materials made by reproducing, modifying or displaying the content, except with the written consent of Vetro Design. The undertaking of the actions mentioned above is punished according to the legislation in force.


  1. Billing policy, Payments and deliveries

Invoicing and Payment of Goods

Goods prices displayed on the website www.vetro.ro do not include V.A.T.  (19% si 9%)

The prices do not include the delivery costs, unless this is specified on the product page, at the time of completing the order or as the case may be, within the various time-limited campaigns organized by the Seller.  The price, payment method and payment term are specified in each order.

            The Seller will issue to the Buyer an invoice for the delivered Goods, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.            

             For a correct communication of the invoice related to the order, the Buyer has the obligations to update whenever necessary the data from his account and to access the information and documents related to each Order, existing in the Account.

By sending the Order, the Buyer agrees to receive the invoices in electronic format by adding them by Vetro Design in the Account or by e-mail, to the e-mail address mentioned in his Account..


Payment methods accepted:

Payment by bank in advance (transfer, payment order):

The data necessary for the payment will be sent to you by email, in the order confirmation email or as a Proforma Invoice.

These data include:

Our company data, as beneficiary of the payment

Payment amount (total order)

With this information, you will be able to make the payment, both through Internet Banking and at your bank counters.

After making the payment, please send us the confirmation / OP on the email address ....

In this case, the delivery can be made after the payment confirmation, a process that lasts between 12 and 24 hours from the date of issuing the payment order.

Payment by bank transfer can be made to the IBAN account: RO47 INGB 0001 0082 0027 8910

Banck: ING BANK N.V. Amsterdam – Bucharest Branch


Cash Refund Payment - You will pay in cash, upon receipt of the ordered products, directly to the courier company's agent, who will issue you a receipt for the collection, up to 5,000 BGN.

Online card payment

No fees are charged for card payments

You can use debit or credit bank cards.

When you place your order, if you choose this payment method, you will be redirected to the online payment processor page, where you will have to enter your card details.

Card payment processing is secured to the highest security standards. We do not have access and do not keep your card details.

Visa and MasterCard bank cards (Visa / Visa Electron and MasterCard / Maestro) are processed using the 3-D Secure system. This system ensures first of all that no information related to your card is transferred or stored, at any time, on the store's servers or on the payment processor's servers, these data being directly entered in the Visa and MasterCard systems.

 Payment link – after receiving the order and choosing this payment method, you will be contacted by a sales agent to validate and confirm the order, and a link will be sent to the email address indicated by the customer to pay with the card for the value of the order.

            In case of online payments using bank cards, the security and validity of the card authentication will be confirmed by the electronic payment processor. Transactions are made exclusively through the computer systems of the online processor, in conditions of maximum security. No information related to the Buyer's card will be stored on the Seller's servers.


Delivery of Goods:


The seller will ensure the proper packaging of the goods and the transmission of the accompanying documents. The final price paid by the Buyer consists of the price of the product and the shipping costs. This price will be displayed on the final order confirmation page.

The Seller undertakes to send to the Buyer the products included in the order accepted in the courier system, at a delivery address on the Romanian territory, respecting the dates and delivery terms established at the moment of accepting the order.

The ownership over the goods will be transferred when they are delivered to the indicated address (by signing the receipt of the transport document provided by the courier or signing the receipt of the fiscal invoice in case of deliveries made directly by the Seller) and making the full payment.


Delivery costs:

Free - Shipping is Free for orders of at least 150 EUR + VAT.

The delivery cost is calculated and presented to you before placing the order, on the Order Completion page, after specifying the exact Delivery Address.


Delivery methods

By courier, with delivery in 1-7 days.

With pick-up from our Warehouse in 20 Soldat Constantin Dragan Street, Sector 3, Bucharest, in 24-48 hours, after telephone or email confirmation that you can come and pick up the order.

Delivery can be made through another courier company approved by the Buyer. In this case, you must place the order with the authorized carrier, the call for picking up the products is not made by the staff of Vetro Design SRL.


Delivery time:

The delivery term varies between 1 and 7 working days from the moment of receiving the order, depending on the ordered product.

The delivery time is mentioned on the page of each product.

If in an order you have products with different delivery times, the delivery time will be that of the product with the longest delivery time.

No deliveries are made on Saturdays and Sundays and on National holidays.


  1. Cookie policy

Read our Cookies policy by accessing: (link to separate page).


  1. Major Force

Neither party will be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event.

Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.


  1. Litigation

Any conflict between the Buyer and the Seller will be resolved amicably by agreement between the two parties. If this is not possible, the jurisdiction rests with the Romanian courts.


  1. Warranties, claims and return policy

Vetro Design ensures and guarantees the conformity of the purchased products as well as the possible hidden defects, declaring on its own responsibility, that the products sold do not endanger life, health, safety and do not produce a negative impact on the environment.

The products purchased through the site benefit from a characteristic warranty period, specified on the site, on the product page.


Please check all the products purchased before use, read the instructions for use of each product.

Check the purchased products for any visible defects.

Complaints received after the product has been used are not considered.

If the purchased products have manufacturing defects, return them together with their original packaging.

Products with manufacturing defects found by the Seller will be replaced or the Buyer will be refunded for defective products.

Before use, read the product labels carefully (with instructions for use) and keep them in case of a complaint, but also to know how to clean and maintain the product in the future.


Return policy:

Purchased products can be returned in the original packaging and in the same condition in which they were received, within 14 days of receiving them without penalty and without invoking any reason.

The return of the products will be made exclusively at the expense of the Customer and all benefits received during the purchase (transport costs, promotional products, discounts granted, etc.) will be retained, except in cases where the goods were sent wrong or have defects due to the Supplier.

The equivalent value of the returned products will be paid within a maximum of 14 days from their return, by bank transfer.


Product Return Conditions:

The goods are whole, clean, in the original packaging intact (no traces of dirt, scotch, stings, tears, scratches) and have not expired in the meantime.

Exempted from the exercise of the right of return: products made to order, according to the specifications and instructions of the Buyer or customized for him, products that can deteriorate or degrade quickly, products that are part of an assembly and can not be separated from other components.

After 48 hours from receiving a product, it is subject to the conditions of Service or Warranty and can not be returned, only repaired or replaced.


Return to Service Conditions - WARRANTY:

In order to benefit from the guarantee, it is mandatory to present the invoice and the Guarantee Certificate. The product will be accompanied by all the accessories with which it was purchased and delivered.

The claimed product must contain all the elements necessary for identification, written on the purchase document, on the label, packaging or marked directly on it (batch / series, etc.).

If the products are sent for service, it is recommended (but not mandatory) to be sent in the original packaging, they must not have traces of cracks or bumps.

For products whose packages show visible damage upon receipt, it is recommended to receive them in front of the carrier or to refuse the package.

The package must be photographed and a report must be drawn up, mentioning the condition of the package at the time of delivery.

If a pregnant carrier is used by the consumer, the risk is transferred when the products are delivered to the carrier.

Returns are NOT accepted for orders from legal entities.


The product warranty does not cover the following situations:

  • Defects caused by improper use;
  • Thermal, mechanical and plastic damage to the product due to accidents, vibrations, weather, negligence in use or other factors independent of the Manufacturer;
  • Use of the product in unsuitable conditions (ex: inadequate supply voltage, actions of chemicals, noxious substances, smoke, dust or moisture, etc.);
  • Use of the product in applications that require performance and qualities other than those offered by the class and the purpose for which this product is intended or outside its technical specifications;
  • Failure to follow the instructions for use or installation provided in the product manual;
  • Use of batteries, power supplies or accessories other than those produced, approved or recommended by the Manufacturer;
  • Changing the original condition of the product through unauthorized interventions;
  • Loss or damage to the warranty certificate.

The warranty period is automatically extended with the duration of retention of the product at the Supplier for justified and approved service procedures.


Send the package to the address:


Str. Soldat Constantin Dragan, Nr. 20, Sector 3, 032855, Bucharest Romania


  1. Final provisions


The Seller reserves the right to make any changes to these provisions, as well as any changes to the WebSite, its structure or any other changes that may affect the WebSite, without the need for any prior notice to the User or Buyer.

The images presented on the WebSite are for presentation purposes. We strive to make both product images and the information we provide clear and consistent with reality. However, some errors may occur. Also, the colors of the products may differ in reality from the photos on the site, due to the settings of the User's or Buyer's monitor.

The seller will not be held responsible for any errors on the WebSite for any reason, including changes or settings that are not made by the administrator of the WebSite.

The Seller shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and especially for their loss. 

By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account or

By creating the Account and / or using the Content and / or placing the Orders, the User / Buyer expressly and unquestionably accepts the Terms and Conditions of the WebSite in the latest updated version that is communicated on the WebSite, existing at the date of creating the Account and / or using the content / or on the date of placing the Order.



The Seller processes personal data for the purpose of informing Users / Buyers by email, regarding the orders placed, for advertising, marketing and publicity and for electronic communications services, according to Law no. 677/2001. We undertake to safely manage the personal data you provide us about yourself.

The Buyer will not make any public statement, promotion or any other disclosure to various parties regarding the Order / Contract, without the prior written consent of the Seller.

By transmitting information through this site, you give the Seller unrestricted and irrevocable access to it, the right to use, display, modify, transmit and distribute this information.

You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts or techniques that you have sent us through the WebSite. Vetro Design will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.

The seller can notify users of current offers through online newsletters and can send discount vouchers or other special messages. Also, our company may provide your personal data to other companies with which it is in partnership: marketing service providers or other services, other companies with which we can develop joint programs to offer our products on the market. Disclosure of personal information to the companies listed above will be made only on the basis of a contract by which we ensure that this information is kept secure and that the provision of this personal information is made in accordance with applicable law.

Your personal information may also be provided to the Prosecutor's Office, the Police, the Courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

According to Law no. 677/2001, you benefit from the right of access, of intervention on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, you have the right to oppose the processing of personal data concerning you and to request the deletion of data except for the situations provided by law. To exercise these rights, you can send us a written request, dated and signed at the address mentioned.

The seller guarantees that he will respect the rights conferred by law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

The Buyer / User may change at any time the option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions:

- by changing the settings in the Personal Account on the Website;

- by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

- by contacting the Seller.



VETRO DESIGN SRL  knows the importance of your data and is committed to protecting their privacy and security.

Our privacy and personal data processing policy describes the personal information we collect from you or provide you and how this information may be used or disclosed by us.

The operator of your personal data:

The operator in relation to your personal data is VETRO DESIGN SRL, headquartered in Veronica Micle Street, no. 20, pp. M6, sc. B, ap. 72, sector 1, Bucharest, registered in the trade register under no. J40 / 3366/1996, VAT RO8409931,

We inform you of the ways and purposes for which we collect your data, in what situations we transfer them, as well as the rights and options you have in this regard. At the same time, we detail how we process personal data in customer relationship management, most often to keep you up to date with the latest developments or events in your field of interest.

The personal data we process may include:

  • Contact information such as your name, personal numerical code, job title, postal address, professional address, telephone number, mobile phone number, fax number and e-mail address, date of birth, registrations and copies of correspondence (including e-mail addresses), if you contact us and access online the product procurement services offered by our webSite, but also the courier services, for the delivery of the ordered products.
  • Additional information processed in the context of a contractual relationship with our company or communicated voluntarily by you, such as: payments made, information on your need for a certain category of products / services
  • Details of your visits to our offices, headquarters or any other details regarding how you interact with us;
  • Information we collect when you browse our WebSite, including IP addresses, cookies or similar technologies.


The purpose for which we collect and process your personal data

The information we collect about you or that you provide to us, including personal information, we use for the following purposes:

  • Advertising, marketing and publicity, activities to promote the products and services of SC Vetro Design SRL, conducting promotional campaigns, sending newsletters, tracking and monitoring sales of services and consumer behavior;
  • to comply with your requests regarding our services and products;
  • analyzing and improving our services and communications to you, including (as we have a legitimate interest in continuously improving our services) conducting customer surveys on the level of customer satisfaction with our services;
  • to be able to manage and administer the contractual relationship with all our clients;
  • to present the WebSite and its content in an adequate and efficient way for you and your computer, in order to make our collaboration more efficient;
  • to provide you with the additional information you request from us;
  • to inform you about our new products or changes to them, including direct marketing or promotional events once we have your consent;
  • For any purpose related to and / or ancillary to any of the above, or for any other purpose for which your personal data has been provided to us, in compliance with applicable law.


Temeiurile juridice pentru prelucrarea datelor cu caracter personal:

Any operation of processing your personal data will be carried out on the basis of one of the legal grounds:

  • Processing is required to conclude or execute a contract to which you are a part;
  • The processing is necessary in order to comply with a legal obligation to the operator;
  • Processing is carried out with your consent;
  • Processing is necessary to protect the vital interests of you or another person;
  • Processing is necessary for the legitimate interests of Vetro Design or a third part, unless your interests or fundamental rights and freedoms prevail over those interests.

Duration of data processing

We will keep your personal data for a period of time necessary to fulfill the purposes indicated in the section presented above or respectively for the period in which we are in contractual relations. We will stop processing them when you withdraw your consent (if applicable) and there are no reasons to further process them.

Usage details

  • Usage details and IP addresses. We may collect statistical information about the equipment, actions and browsing patterns of users of our WebSite. This information derives from your visit and navigation on the WebSite. The information may include, for example:
  • Traffic, log data and other communication data;
  • Information about the resources you access;
  • Information about your computer and your internet connection (for example, including your IP address, operating system, and browser type) for system administration;
  • Cookies. We may obtain information regarding your general use of the Internet using cookies. A cookie is a small file stored on your computer's hard drive. The use of cookies helps us to improve our WebSite and to offer a better and more personalized service, which allows us to:
  • We estimate the size of the public and the usage patterns;
  • We store information regarding your preferences, which allows us to customize our WebSite in accordance with your individual interests;
  • Let us recognize you when you return to our WebSite.


Disclosure and transfer of your information

Our company may disclose personal information that we obtain from you to third parties only to comply with a final court decision or other such obligation or in an exchange of information to protect against fraud, in order to defend your rights. our contractual partners of SC Vetro Design SRL (as is the case of the companies with which SC Vetro Design SRL is in partnership, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safe and that the provision of this personal information is made in accordance with the legislation in force).

In exceptional cases we may transfer your personal data to countries that are part of the European Economic Area or to states that have been recognized by the European Commission as ensuring an adequate level of protection of personal data, if this transfer is necessary for processing. according to the Purposes described above

The rights you enjoy in connection with the processing of your personal data are the following:

The right of access means the right to obtain a confirmation from us whether or not we process your personal data concerning you and, if so, access to that data and information on how the data is processed. You will receive the information in writing or by other means, including, when appropriate, in electronic format. The information can also be provided verbally. The application can be submitted free of charge only once a year. The information will be provided to you without undue delay and in any case within one month of receipt of the request. This period may be extended by two months where necessary, taking into account the complexity and number of applications. You will be informed of any such extension within one month of receiving the request.

The right to rectification refers to the correction, without undue delay, of inaccurate personal data. The rectification will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate effort.

The right to opposition refers to the right to oppose the processing of personal data, without prejudice to the legal obligations that fall on the subscriber.

The right to restrict the processing can be exercised if you challenge the accuracy of the data, for a period that allows us to verify the correctness of the data; the processing is illegal, and the person opposes the deletion of personal data, requesting instead the restriction; if the subscriber no longer needs the personal data for the purpose of processing, but the person requests them for the finding, exercise or defense of a right in court; if the person has objected to the processing for the period of time in which it is verified whether the legitimate rights of the operator prevail over those of that person

The right to data portability refers to the right to receive personal data in a certain structured format, currently used and which can be read automatically and to the right to have this data transmitted directly to another operator, if this is feasible from the point of view from a technical point of view, with the analysis of costs and risks.

The right to delete data ("the right to be forgotten") means that you have the right to request that we delete your personal data, without undue delay, including if one of the following reasons applies: there is no report on the basis a contract, they are no longer necessary for the purposes for which they were collected or processed; you withdraw your consent and there is no other legal basis for processing; you object to the processing and there are no legal and / or legitimate reasons to prevail; personal data have been processed illegally; personal data must be deleted in order to comply with a legal obligation;

Regarding the marketing communications received from us, you can also withdraw your consent at any time by simply accessing the "Unsubscribe" link from the footer of each message received by e-mail from us.


Complaint or notification of violation of rights

In order to exercise these rights, you can submit a request, signed and dated in writing to Str Soldat Constantin Dragan, Nr 20, sector 3, Bucharest or to the following email address: gdpr@vetro.ro

If you have any concerns regarding a potential breach of your right to confidentiality of personal data, you may send us a complaint to that effect at the email address above. We will consider any requests or complaints you make. we receive them and we will send you an answer within a reasonable time, in compliance with the provisions of the law. If you are not satisfied with our answer or consider that the processing is done in violation of applicable law, you can file a complaint to the Romanian data supervisory authority: National Authority for the Supervision of Personal Data Processing.

Additions to our Privacy Policy

Please note that our policy is to publish any changes to this section, as required by law or will be required in the current context. If the changes will be essential, a new agreement of yours may be necessary, in order to process the data, we will expressly request it from you, and we will apply them later.

Thank you once again for choosing to enjoy all our special offers and to be inspired by the ideas we sent you!